Refund policy
TRASIEGO WINES S.A. does not guarantee its customers the availability or delivery time of the products offered on the website, except for those products in which a specific warranty or availability is expressly mentioned.
Given the nature of the product, returns will be accepted for those products that are broken due to transport causes, for this the Customer will have a period of seven days from receipt of the order to terminate the contract and return the purchased product. The Client will communicate to TRASIEGO WINES S.A. within the stipulated term and by any means admitted in law, his desire to exercise the right to terminate the contract.
The customer may return and / or exchange any item purchased in the Online Store https://www.trasiegowines.com provided they have not been opened or used, have the original label and retain their original packaging or box. Provided that all these requirements have been respected, https://www.trasiegowines.com , will refund the purchase money through a credit, by bank transfer to the account indicated by the Customer, of the items purchased. The original shipping costs of the order will be refunded. It will be the customer who will bear the return shipping costs. If the return cannot be accepted due to non-conformity with the conditions indicated above, https://www.trasiegowines.com will contact the customer.
If a product other than the one requested by the Customer was delivered by mistake of TRASIEGO WINES S.A., it will be withdrawn and the correct product will be delivered without any additional charge to the Customer. For any incident related to the return of items from our store you can contact the Customer Service Department via email info@trasiegowines.com
Given the nature of the product, returns will be accepted for those products that are broken due to transport causes, for this the Customer will have a period of seven days from receipt of the order to terminate the contract and return the purchased product. The Client will communicate to TRASIEGO WINES S.A. within the stipulated term and by any means admitted in law, his desire to exercise the right to terminate the contract.
The customer may return and / or exchange any item purchased in the Online Store https://www.trasiegowines.com provided they have not been opened or used, have the original label and retain their original packaging or box. Provided that all these requirements have been respected, https://www.trasiegowines.com , will refund the purchase money through a credit, by bank transfer to the account indicated by the Customer, of the items purchased. The original shipping costs of the order will be refunded. It will be the customer who will bear the return shipping costs. If the return cannot be accepted due to non-conformity with the conditions indicated above, https://www.trasiegowines.com will contact the customer.
If a product other than the one requested by the Customer was delivered by mistake of TRASIEGO WINES S.A., it will be withdrawn and the correct product will be delivered without any additional charge to the Customer. For any incident related to the return of items from our store you can contact the Customer Service Department via email info@trasiegowines.com